Having a pipe burst is a very real possibility any time of the year, but the damage can be even more extensive when left unchecked for a long period of time. We encourage customers to shut the water off to the house when they are travelling, even for short weekend trips. The main water shut-off valve can be found in various places in the home, depending on the style of construction (basement, crawlspace or concrete slab).
If you’re not sure where the shut-off valve is, ask us to show you where this is located and how it operates. Most importantly, check to make sure that the valve actually works!
If traveling during the winter, it is also a good idea to drain the water lines down after the water is shut off to the house in case the furnace fails. You can drain the water lines by opening a faucet on the main floor or in the basement.
If you can’t find the main water shut-off valve or it’s not working properly, the water company may be willing to come out and turn the water off for you at the water meter. Check with your local municipality for more information and whether or not this service is available.