It is bound to happen...your water heater wears out or a pipe springs a leak, so you call us. But, a lot of times we get calls that could have been easily avoided. These are our most common complaints that are homeowner caused:
Despite the name, not all garbage belongs in the disposal. Things to avoid putting down your sink include fibrous foods (potato peels, lettuce, onion skins), grease & oil, eggshells, rice and pasta. Occasionally we find nonfood items such as dishrags, glass and other random items that made their way into the sink.
2. I Flushed [Insert Random Object] Down my Toilet!
We have removed rubber duckies, credit cards, car keys and everything in between from toilets. The best thing to do when you think something may have gone down your commode is to stop flushing (this can make it worse) and call us. Remember, if you need to you can shut off the water supply to your toilet at the emergency water shut-off valve behind your toilet. Simply turn it to the right.
3. I Have Water Spraying In My Wall!
This is a common call we get in the winter after a cold snap. Leaving garden hoses connected to outdoor faucets is usually the culprit. If a garden hose is left connected, ice can form and pressure can build up in water lines which results in a pipe breaking. We also recommend covering your outdoor faucets with hose bib covers in the winter to provide extra protection from freezing.
4. I Took My Faucet Apart and Can't Get It Back Together!
We give props to homeowners that try to fix their own plumbing, but sometimes it is best to call out professional help. Many, many times we have received calls that Mr. or Mrs. DIY is partway through an attempted repair and cannot get the fixture put back together or find the correct part. Typically, this puts them in a bind with an unusable fixture and need help immediately, putting everyone in a tough spot. This is why we recommend to call us if you are unsure you will be able to complete a repair, we give free estimates for a reason!
5. I Can't Get My Main Water Shut Off!
First of all, we hope you know where your main shut-off is. If you are ever in the unfortunate situation of a major leak, every minute counts. Water can do devastating amounts of damage in a short amount of time. Second, be sure that your valve is functioning correctly. With age, valves can become stiff and not turn off completely or at all. It is also good practice to turn your main off when you are away from home for an extended period of time.